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Using MediaWiki for Business

Built to serve millions of clicks a day, MediaWiki is an extremely scalable and feature-rich wiki implementation. For most people, it is synonymous with Wikipedia, the publicly editable global encyclopedia. The habit of mistakenly thinking of MediaWiki as a collection of encyclopedia articles can make us forget the engine behind it.

Meanwhile, MediaWiki's ability to process and display data stored in a database opens up a wide range of options for its use in a corporate environment, primarily as a knowledge management system.

Why is knowledge management important for businesses?

Modern information explosion will increase at an exponential rate. No single person or department can update and maintain the vast sea of corporate information. While organizations need their knowledge to be consistent, authoritative, up-to-date, secure, accessible to processes and people directly and in a timely manner, in real life often no one has time to document things.

The company's unique approach to work is its competitive advantage. Knowing how to do right things in this market and during this time period is critical to business success.

Knowledge scattered across thousands of email messages remains inaccessible and will be lost when changing personnel. If not shared in the corporate space, knowledge creation efforts will be repetitive, duplicated, and wasted.

The world is changing, and business processes must adapt to the new reality, as well as documentation. Version and history control becomes critical. Changes must be distributed quickly and at low cost.

The question is what system can provide the ability of a business to:

  • add knowledge to the database directly at the place of its creation, in a unified way

  • control the quality of knowledge easily and effectively

  • deal with extensive user management requirements

  • empower consistency and flexibility

  • get knowledge approved and delivered to where it is used

  • improve access to data hosted in various legacy systems

Why Use MediaWiki?

As part of a global project, MediaWiki is open source and free. It matures in a process of continuous improvements made by hundreds of developers. The underlying technologies - SQL, PHP, CSS, Javascript - are ready for production and are widely adopted industry standards.

Employees are typically too busy or reluctant to learn the new system, but in MediaWiki they do basically the same things they are used to, browsing the Internet, filling out web forms, liking, and commenting.

MediaWiki is extremely adaptable and extensible for specific data management and user experience requirements, offering the biggest in the wiki world collection of extensions, gadgets and skins.

You will no longer need to attach a multi-megabyte file to the letter, leaving the management of several local copies of the document to your recipients. Instead you will share a link to the document, which will always be available in the current version and in the same location. Being wiki pages, your documents or articles have the full history of changes, can be linked to other documents, have attachments, embedded images, video, and interactive elements.

MediaWiki’s ability to retrieve, store, process and display external data, along with a system of templates and a brilliant transclusion feature allows to reuse data stored onboard or in external systems.

MediaWiki can be integrated with AD, LDAP or other authentication and authorization services. A single deployment of MediaWiki can power a number of databases, handling shared and wiki specific resources (Wiki Farm).

The most obvious use cases for MediaWiki in a business environment are:

  1. Process Documentation and Analytics

  2. Operational Standards Storage

  3. Project Documentation

  4. Personnel Data and Social Portal

  5. Polls and Surveys

  6. Meeting Calendars and Notes

  7. Resources Library

  8. Educational Portal, Quizzes and Tests

  9. Newspaper, Event Calendar

  10. Corporate History, Business Structure

  11. Database of Internal or External Contacts

  12. Interactive Data Map

  13. Public Reports and Presentations, etc.

As we mentioned above, the MediaWiki is free, standard compliant, it can be hosted within the corporate network, and system maintenance costs are virtually none, except for initial adaptation to the needs of a particular business or organization, and ongoing improvements.

Myths About MediaWiki

MediaWiki has changed significantly in the last few years. WikiTeq also works hard to match expectations of its corporate clients and eliminate stereotypes that can lead to a wrong decision about the best knowledge management system for your business.

Myth 1. Mediawiki is not for everyone. Its syntax is freaky.

Although MediaWiki markup is still the most powerful and versatile tool, knowledge of wiki markup is no longer required. The VisualEditor is advanced enough to provide a frictionless WYSIWYG workflow similar to an office word processor. Forms, templates, and styles allow users to design documents beautifully with minimal effort. It allows a smooth learning curve and creates a very good adoption.

Myth 2. VisualEditor is hard to get working

Getting VisualEditor work is no longer a trouble. It has been completely rewritten and now works out of the box with no extra dependencies. With each release of MediaWiki, VisualEditor covers more and more formatting and page management features. We have a blog on using VisualEditor you can read here.

Myth 3. MediaWiki works nice only with textual information, it can’t manage structured data